employee exit & offboarding flow

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TRIGGER — TWO PATHS

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Path A — Resignation

• Employee submits formal resignation via the internal dashboard
• Notice period begins immediately
• People and Culture notified automatically

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Path B — Termination

• Decision made by Group Partner of relevant division + People and Culture
• Employee issued a formal notice of termination
• 90-day notice period begins — employee continues working during this period

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STAGE 1 — NOTICE PERIOD SUPPORT (Termination Only)

During the 90-day notice period, People and Culture provides full outplacement support: peoplestrong

• Resume and LinkedIn profile review
• Interview preparation and coaching
• Job search assistance and referrals
• Emotional and professional wellbeing support
• Skills assessment to identify transition opportunities
• Reference letter preparation (if eligible)

Owner: Director of Culture → Partner, Wellbeing + Partner, Engagement

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STAGE 2 — ACHIEVEMENT & CERTIFICATION REVIEW

Before the employee’s last day, ECU reviews their record against compliance policies:

• Work quality and conduct reviewed
• Achievements assessed against compliance standards
• If eligible, a formal certification is issued from certs.ibbe.in/[id]
• Certificate includes: employee name, role, division, tenure, achievement recognised
• Issued and verified by ECU in coordination with People and Culture

Note: Certification is a recognition of professional achievement — not issued automatically. It requires ECU sign-off.

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STAGE 3 — ASSETS HANDOVER

Before last working day:

• All company-issued physical assets returned (laptop, ID card, equipment)
• All ongoing work, files, and project documentation handed over to Direct Manager
• Knowledge transfer completed for key responsibilities
• Assets handover checklist signed off by Director of the division

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STAGE 4 — ACCESS REVOCATION

On the last working day, the following are revoked simultaneously:

• Cloudflare Access to Knowledge Base — revoked immediately
• Google Workspace account — suspended on last day
• Communications channels (Slack / Teams / WhatsApp) — removed
• Project management software — removed
• ID card invalidated on the website

Owner: Apparatus (Director of Infrastructure → Partner, Security)

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STAGE 5 — DATA DELETION

• Google Workspace account data reviewed within 30 days of last working day
• Any business-critical data transferred to relevant team members before deletion
• Account permanently deleted at end of 30-day window
• Deletion logged and confirmed by Apparatus and ECU for compliance records

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FULL FLOW AT A GLANCE

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RESPONSIBILITY MAP